You may return most new, unopened items within 30 days of delivery for a full refund of the product less the return shipping costs. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
Please note that items we sell will have information in each listing about being sold "As Is" or if there is no return policy. An item listed and being sold "As Is" has no return or refund policy with that item. A product without this in the listing will follow the above rules as well as incur a restocking fee based upon the cost and amount of the product you are returning.
The only exception to this rule is if the reason for return is our error (example: wrong product). Although this is extremely rare, in the event it happens we will take care of the return.
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order (when eligible).
We can ship to virtually any address in the lower 48 United States for a flat rate of $99. We will ship outside of this area but additional shipping charges will apply. Note that there are restrictions on some products, and some products cannot be shipped to United States addresses.
When you place an order, the item will be shipped out of our warehouse. It can take up to 72 hours for your order to leave our warehouse and shipping times vary based upon the carrier. We do not guarantee a shipping time once your order is placed but most orders will arrive in 10 days or less. Please allow for these shipping times when placing your order.